RETURN POLICY

If you have received the product and are unsatisfied with the item, we will accept a return within 30 days of receiving. The items must be unused and unworn, with tags attached, and in original packaging. The customer must pay a flat $10 return fee to cover shipping and returns. Once we receive the item, it is processed for inspection. When inspection is passed, expect a refund within 5-7 business days from the original method of payment. If item is returned damaged it will be held and not refunded. It is the customers duty and responsibility to package the return in sustainable packaging to ensure that the return will not be damaged in transit.

STRATA® does not accept used or damaged products of any kind. Any products that are shipped back that are used or damaged will not receive a refund. If the product arrives back damaged we must uphold our policy.

We currently do not accept international returns/exchanges.

THANK YOU.

LOST OR DAMAGED PACKAGES

STRATA® has partnered with Route to ensure your packages are delivered safe and securely. Route will send you real time tracking updates on your package, so you always know where it's located. Route ensures your package for a small fee and in the event of your package being lost or damaged. After filing a claim, they will cover the cost of any replacements that need to be purchased and re-shipped.

Please be advised if you opt out of Route, STRATA® is not liable to replace any lost or damaged packages.

For more info on Route: Click Here
To File a Claim through Route: Click Here

RETURN CLAIM PROCEDURE

TO RETURN A PURCHASE, PLEASE FOLLOW THE FOLLOWING. PLEASE FILL OUT THE FOLLOWING FORM. RETURNS WILL ONLY BE ACCEPTED AFTER 30 DAYS OF DELIVERY. THE CUSTOMER IS RESPONSIBLE FOR A $10 RETURN FLAT RATE FEE.

ENSURE THAT RETURN INCLUDES MERCHANDISE IN ORIGINAL, UNWASHED, UNUSED CONDITION, WITH ORIGINAL PACKING MATERIALS OR IF YOU NO LONGER HAVE THE ORIGINAL PACKAGING, ANY OTHER PACKAGING THAT IS PROPERLY SEALED AND PROTECTS THE PRODUCT FROM BECOMING DAMAGED OR LOST.

SECURE YOUR SHIPPING LABEL ONTO THE PACKAGING AND DROP YOUR RETURN PACKAGE OFF AT ANY USPS SHIPPING LOCATION.

REFUNDS WILL BE PROCESSED 5-7 BUSINESS DAYS ONCE WE RECEIVE THE PRODUCT.

WE WILL NOTIFY YOU AS SOON AS YOUR RETURN IS PROCESSED. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT

SUPPORT@STRATA.US FOR ASSISTANCE.